Internet Support Services

Here are a few of the features of GTC's Helpdesk and Call Center Solution.

• Year-round Internet Connectivity Support (24x7x365).
• Support for Dial-up, Broadband, and Wireless Connections.
• Customizable Second Level Support Based on Your Preferences.
• Pricing Plans Based on Per Minute.
• Operational Web-Based Reporting.
• Experienced Technicians Who Learn Your Technology.
• Internally Developed, Customized Knowledgebase (Perquiro ™)
• Customized Client Support System with Web Interface and Reporting (GCIS ™)
• Problem Input and Response Via Phone, E-mail, Instant Messaging and Support Portal
• Multi-Tier Support System
• Personalized 800 # Access - Calls Answered in Organization's Name
• Initial Point of Contact and Management for All Supported Software and Hardware Requests
• Systematic Quality Assurance Process
• Identification and Documentation of Your Support Processes and Escalation Paths